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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues What is the difference between training and awareness? Refer to scenario 6.

• A. Training helps acquire certain skills, whereas awareness develops certain habits and behaviors.
• B. Training helps acquire a skill, whereas awareness helps apply it in practice
• C. Training helps transfer a message with the intent of informing, whereas awareness helps change the behavior toward the message

Answer: A

Explanation:
According to ISO/IEC 27001, training and awareness are two different but complementary activities that aim to enhance the information security competence and performance of the organization's personnel. Training is the process of providing instruction and guidance to help individuals acquire certain skills, knowledge, or abilities related to information security. Awareness is the process of raising the level of consciousness and understanding of the importance and benefits of information security, and developing certain habits and behaviors that support the information security objectives and requirements.
In scenario 6, Colin is holding a training and awareness session for the personnel of Skyver, which means he is combining both activities to achieve a more effective and comprehensive information security education.
The training part of the session coverstopics such as Skyver's information security policies and procedures, and techniques for mitigating phishing and malware. The awareness part of the session covers topics such as Skyver's information security approaches and challenges, and the benefits of information security for the organization and its customers. The purpose of the session is to help the personnel acquire the necessary skills to perform their information security roles and responsibilities, and to develop the appropriate habits and behaviors to protect the information assets of the organization.
References:
* ISO/IEC 27001:2013, clause 7.2.2: Information security awareness, education and training
* ISO/IEC 27001 Lead Implementer Course, Module 6: Implementing the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 7: Performance evaluation, monitoring and measurement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 8: Continual improvement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 9: Preparing for the ISMS certification audit
* ISO 27001 Security Awareness Training and Compliance - InfosecTrain1
* ISO/IEC 27001 compliance and cybersecurity awareness training2
* ISO 27001 Free Training | Online Course | British Assessment Bureau

NEW QUESTION # 94
Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Which statement below suggests that Beauty has implemented a managerial control that helps avoid the occurrence of incidents? Refer to scenario 2.

• A. Beauty updated the segregation of duties chart
• B. Beauty's employees signed a confidentiality agreement
• C. Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information

Answer: C

Explanation:
Managerial controls are administrative actions that are designed to prevent or reduce the likelihood of security incidents by influencing human behavior. They include policies, procedures, guidelines, standards, training, and awareness programs. In scenario 2, Beauty has implemented a managerial control by conducting information security awareness sessions for the IT team and other employees that have access to confidential information. These sessions aim to educate the staff on the importance of system and network security, the potential threats and vulnerabilities, and the best practices to follow to avoid the occurrence of incidents. By raising the level of awareness andknowledge of the employees, Beauty can reduce the human errors and negligence that might compromise the security of the information assets.
References: ISO/IEC 27001:2022 Lead Implementer Course Content, Module 7: Implementation of an ISMS based on ISO/IEC 27001:20221; ISO/IEC 27001:2022 Information Security, Cybersecurity and Privacy Protection, Clause 7.2: Competence2; ISO/IEC 27002:2022 Code of practice for information security controls, Clause 7.2.2: Information security awareness, education and training3

NEW QUESTION # 95
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
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